A new service tailored for you!

Now by paying only €9.50 we offer you the home collection or delivery service at a point for your returns.
It has never been so convenient.

You no longer have to worry about queuing at the post office.
You will simply have to book the collection and the courier will come directly to your home to collect your return.

We make the returns process more convenient than ever. Choose to save time and energy!

Here's how to make the return using our home collection service in three simple steps:

1. Purchase the service: Start by purchasing our collection service directly on our website. The cost is only €9.50, making this option extremely convenient.

2. Receive the confirmation email: Subsequently, when your request is processed you will receive a confirmation email from our staff containing a GLS link relating to the returned product.

3. Book the collection or choose the closest point: By clicking on the link in the confirmation email, you will be guided through the process of booking the home collection or selecting the collection point closest to you. Choose the option that is most convenient for you.

4. Label and collection: After making your reservation, you will receive a label to apply to the neck of your package. Once ready, our courier will come to collect your return directly at your home or at the point you have chosen.

A simple and convenient service to make the returns process as simple as possible. Choose comfort, save time, and get rid of complications.

NB You can request a return no later than 14 days from the day of delivery of the package. We remind you that returns/exchanges cannot be requested for all items in the Outlet section.

For more information on the conditions on returns and refunds, see the Information on returns and refunds section.